BigM Health Support

BigM Health by BigM Health, Inc.

We’re here to help with anything about the BigM Health app, your account or your subscription.

Contact us

Email support@bigm.health and we will get back to you as soon as we can. Please include your phone model, your iOS or Android version, and a short description of what happened.

Common questions

How do I cancel my BigM Plus subscription?

Subscriptions are managed by Apple or Google, not by us. On iPhone, open Settings › Apple ID › Subscriptions and choose BigM Plus. On Android, open Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.

How does the 7-day free trial work?

New subscribers can try BigM Plus free for 7 days. Cancel any time before the trial ends and you will not be charged.

I subscribed, but Plus features are locked.

Make sure you are signed in to the Apple Account or Google account you used to subscribe, then close and reopen the app. If features are still locked, email us from the address you use in BigM.

How do I get a refund?

Apple and Google handle refunds. On iPhone, visit reportaproblem.apple.com. On Android, use your order history in Google Play.

How do I share my history with my doctor?

With BigM Plus you can export a doctor-ready PDF of your symptoms and daily activities for any date range.

How does the partner invite work?

With BigM Plus you can invite your partner by email. They get guides written for partners and any articles you share, and never see your symptoms, Vitals, history or notes.

Is my health information private?

Your health data is used only to run BigM for you. We don’t sell it or share it with third parties. See our Privacy Policy.

How do I delete my account?

You can delete your account and data in the app, or by email. See Delete your account for the steps. Deleting your account does not cancel a subscription, so cancel it first.

More: Privacy Policy · Terms of Use